'Now they’re asking me to pay even more': Seller insists a customer "support" them with extra shipping money

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Mar 21, 2024 3:00 PM EDT

One shopper is confused and suspicious after an odd encounter with the person who sold them a gift. 

It seems like ordering online has become such a gamble. Even if you're ordering from a site that is known to be reputable and sell handmade items, you might find you're actually ordering from some random person overseas. Some people will order a blanket or some clothing from another country, only to find that it get stuck at a border somewhere for months. 

This is especially irritating if you're trying to buy a gift. If your little cousin's birthday is next month, and your product doesn't even get a shipping label printed for weeks, you start to get that sinking feeling. You realize, "Maybe this item isn't ever going to get to me." 

A shopper who goes by u/AphraHome wrote about their own mildly infuriating experience while shopping online. Despite completing the purchase for a gift from Vietnam, the seller had some post-purchase instructions for them. 

Check out the shopper's post from an email the seller sent them. Then, this server found the perfect moment to quit their job— just after losing out on a $700+ tip. 

Advertisement
  • 01
    Cheezburger Image 9897568256
    via Edgar Soto on Unsplash
  • 02
    Vendor of gift I bought asking for more money days after my purchase was finalized...
    via u/AphraHome
  • 03
    Order #3243765 Ma 16, 2024 Hello, thank you for ordering from our store!! All I want is for all my customers to be happy and satisfied. But unfortunately, the shipping price to Sweden from Vietnam is increasing so much due to the overload of logistics from Vietnam to Sweden.
    via u/AphraHome
  • 04
    The price now is 16 USD, and we hope y can help us with the extra shipping fee. That means we would like you to support with an additional $8 for shipping. Because each packet currently deducts b advertising costs and etsy fees, which are too high (15%). I only have less than $5 profit left on this order. I hope you accept this offer. Instead of thanking.
    via u/AphraHome
  • 05
    Am I an for expecting the product to be delivered or to be 100% reimbursed? Their website already had a much higher shipping fee to Sweden compared to other countries and now they're asking me to pay even more for shipping even though I bought the gift almost a week ago?
    via u/AphraHome
  • 06
    ocer04 I know we're not in AITA, but 100% NTA. I'd be leaving a poor review as well. I expect English is likely a second language here, but overloading the logistics is top quality business
    via u/ocer04
  • 07
    AphraHome OP. 'I hope you accept this offer, instead of thanking'. I know it's probably a language mishap, but the seeming passive aggreasiveness is too funny
    via u/AphraHome
  • 08
    AphraHome OP Update: I refused to pay extra for shipping (already paid for shipping) and now I got an email notifying me that my order has been canceled... this dude
    via u/AphraHome
  • 09
    DropdLasagna Report the out of him lol 1.3k 50 more replies pikachewsuwu Not to be but like. Doesn't that mean a 100% refund? That's the best possible outcome tbh.
    via u/DropdLasagna
  • 10
    Either they were scamming you and you avoided it, or they were telling the truth, and it really just isn't worth it for them to spend several hours hand-making a product for $5 profit
    via u/DropdLasagna
  • 11
    (from my understanding Etsy is people selling stuff as a side-gig, not major corporations selling massive amounts of inventory).
    via u/DropdLasagna
  • 12
    artie_pdx Pass. Get your refund. I don't know how Etsy works, but I'd definitely report this behavior to them if you can.
    via u/artie_pdx
  • 13
    AphraHome OP I just found another email telling me that a second 'order' has been placed and for me to 'please pay'.... Anyone know how to rapport an Etsy seller?
    via u/AphraHome
  • 14
    Buddhadevine This is on the vendor. They should have priced items or had specific shipping prices. to compensate. It's not your fault and they should figure it out instead of asking for more money
    via u/Buddhadevine
  • 15
    R1V3NAUTOMATA ⚫ I would get the refound and leave, I think thats not normal.
    via u/R1V3NAUTOMATA
  • 16
    AphraHome OP. Yeah, I responded and told him I'm not paying extra and I expect my product to be delivered. A few minutes later Etsy emails me and tells me he canceled the order...
    via u/AphraHome
  • 17
    MSCOTTGARAND . This is 100% getting customers invested in the order then extorting them for an extra fee after the fact. Any reputable business would adjust their fees upfront not let customers buy something that they like and prey on fomo.
    via u/MSCOTTGARAND

Want More? Follow Us and Add Us as a Preferred Source on Google.

Tags

mildly infuriating shipping gifts email gift emails sales money selling
Scroll Down For The Next Article